Onsite RN Care Navigator for Advanced Primary Care

Blue Cross Blue Shield of Arizona; Paradise Valley (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, seeks a Registered Nurse to support members in-person and virtually with real-time consultation, scheduling, and follow-up within onsite care centers in Arizona.

The role focuses on improving health outcomes, coordinating referrals, and delivering an elevated patient experience. 100% on-site work and extended hours may apply; a current AZ RN license and associate degree are required.

Qualifications

• Current state license to practice as a Registered Nurse.
• Associate's degree in nursing.
• BLS certification.
• Electronic Medical Records experience.
• Customer service orientation and experience.
• Strong communication across multiple modalities.
• Highly collaborative.
• Empathy and advocacy.
• Exceptional organizing skills, detail-orientation.
• Must be able to maintain confidentiality at all times.
• Active AZ fingerprint clearance card.

Responsibilities

• Support members in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end-to-end process as needed, for referral or specialist services
• Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Handle the management and integration of office processes
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
• Perform all other duties as assigned
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Skills

Interpersonal skills

RN license

BLS certification

EMR experience

Customer service

Communication skills

Collaborative

Empathy

Organizational skills

Confidentiality

AZ fingerprint clearance

Education

Associate's degree in nursing

BSN (preferred)

Tools

EMR software

Job description

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, seeks a Registered Nurse to support members in-person and virtually with real-time consultation, scheduling, and follow-up within onsite care centers in Arizona.

The role focuses on improving health outcomes, coordinating referrals, and delivering an elevated patient experience. 100% on-site work and extended hours may apply; a current AZ RN license and associate degree are required.