Healthcare Call Center Supervisor, Patient Access

University of California, Irvine; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

UCI Health is seeking a supervisory role for the Referral Center within its call center environment. Under the Referral Center Manager, you will oversee staff, coordinate access to UC Irvine Medical Center services, and maintain reporting and data systems to track performance.

The position requires strong communication, customer service focus, and experience in health care call centers, with the ability to work flexible hours including evenings and weekends.

Qualifications

• Experience using MS Office including Excel and Access.
• Strong written and verbal communication abilities.
• Customer service orientation with resource coordination.
• Proficiency with patient scheduling information systems.

Responsibilities

• Oversee the 24/7 Referral Center under the Referral Center Manager.
• Develop and maintain reporting and tracking data systems.
• Coordinate access to UCI Medical Center services and campaigns.

Skills

MS Excel

Communication skills

Customer service

On-call coverage

Job description

UCI Health is seeking a supervisory role for the Referral Center within its call center environment. Under the Referral Center Manager, you will oversee staff, coordinate access to UC Irvine Medical Center services, and maintain reporting and data systems to track performance.

The position requires strong communication, customer service focus, and experience in health care call centers, with the ability to work flexible hours including evenings and weekends.