Patient Support Call Center Lead

University-of-California,-Irvin; Irvine (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

UCI Health seeks a dedicated leader to supervise its Referral Center team, coordinating access to services and patient information at the UCI Medical Center. You will oversee 24/7 operations, train staff, and develop reporting and tracking systems to improve performance.

The role also involves creating and executing marketing response campaigns for events and advertisements, and managing call processing, codes, overhead paging, and on-call schedules in a high-volume setting.

Qualifications

• Proficient with MS Office including Excel and Access.
• Strong written and verbal communication skills.
• Customer service oriented with ability to coordinate resources.
• Proficient in patient scheduling information systems and aware of UC policies.
• Must provide on-call coverage as required.
• 1–2 years in customer service within health care.

Responsibilities

• Oversee the 24/7 Referral Center, ensuring information and access to UCI Medical Group services.
• Supervise and train Referral Center Representatives.
• Develop and maintain reporting and tracking data systems for the Referral Center.
• Develop and perform marketing response campaigns for events and ads.
• Manage call processing, codes, overhead paging, and on-call schedules.

Skills

MS Excel

MS Access

Written communication

Verbal communication

Customer service

Scheduling systems

Problem solving

Negotiation

Independent work

On-call support

Job description

UCI Health seeks a dedicated leader to supervise its Referral Center team, coordinating access to services and patient information at the UCI Medical Center. You will oversee 24/7 operations, train staff, and develop reporting and tracking systems to improve performance.

The role also involves creating and executing marketing response campaigns for events and advertisements, and managing call processing, codes, overhead paging, and on-call schedules in a high-volume setting.