Healthcare Call Center Supervisor - Patient Access

University of California - Irvine Health; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

University of California, Irvine Health is seeking a Referral Center Supervisor to oversee the 24/7 center that informs patients about UCI Medical Group faculty and services and coordinates access to those services. You will supervise staff, train new hires, and maintain reporting systems.

The role requires strong communication, customer-service focus, and the ability to work flexible hours. Experience in a health care call center is preferred, with proficiency in MS Office and scheduling

Qualifications

• 2+ years of experience in a Customer Service role within health care
• Proficient in MS Office; strong Excel and Access skills
• Excellent written and verbal communication skills
• Ability to work flexible hours including evenings, nights, weekends and holidays

Responsibilities

• Oversee the Referral Center operations and coordinates information for patients about UC Medical Group services
• Provide 24/7 supervision and ongoing training of Referral Center Representatives
• Develop and maintain reporting and tracking data systems related to Referral Center functions
• Design and execute marketing response campaigns for events and advertisements
• Manage call processing systems, codes, overhead paging and on-call schedules

Skills

Communication

Customer service

Independent work

On-call coordination

Problem solving

Tools

Excel

Access

Job description

University of California, Irvine Health is seeking a Referral Center Supervisor to oversee the 24/7 center that informs patients about UCI Medical Group faculty and services and coordinates access to those services. You will supervise staff, train new hires, and maintain reporting systems.

The role requires strong communication, customer-service focus, and the ability to work flexible hours. Experience in a health care call center is preferred, with proficiency in MS Office and scheduling