Healthcare Call Center Supervisor – Patient Support

UC Irvine; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site parking

Job summary

UCI Health is seeking a Referral Center Supervisor to oversee the 24/7 referral center operations, coordinating access to UCI Medical Center services and guiding patients.

You will supervise representatives, develop reporting systems, and run marketing campaigns for events. Requires strong communication, customer service, and on-call coverage.

Join a large academic health system serving Orange County and beyond.

Qualifications

• Working knowledge of MS Office products including Excel and Access
• Strong written and verbal communication skills
• Strong customer service orientation with ability to identify customer needs and pull together necessary resources to meet those needs
• Proficient in all information systems required for patient scheduling. Familiarity with UC policies and procedures and JCAHO standards
• Must provide on-call coverage as required
• Minimum 1-2 years experience in a Customer Service position within the health care environment
• Good problem solving, negotiating and research skills
• Excellent communication and telephone skills
• Demonstrated skill to work independently and follow through on assignments with minimal direction
• Ability to work flexible hours, including evenings, nights, weekends and holidays
• Ability to effectively communicate in a clear and concise manner
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional

Responsibilities

• Oversees the Referral Center which provides information and education to potential and existing patients regarding UCI Medical Group faculty and services offered at the UCI Medical Center and coordinates access to these services
• Responsible for the 24 hour, 7 days per week supervision and ongoing training of the Referral Center Representatives
• Responsible for development and maintenance of reporting and tracking data systems related to the functions of the Referral Center
• Develop and perform marketing response campaigns for events and advertisements
• Manages the maintenance of the various systems for call processing, codes, overhead paging and on-call schedules

Job description

UCI Health is seeking a Referral Center Supervisor to oversee the 24/7 referral center operations, coordinating access to UCI Medical Center services and guiding patients.

You will supervise representatives, develop reporting systems, and run marketing campaigns for events. Requires strong communication, customer service, and on-call coverage.

Join a large academic health system serving Orange County and beyond.