Healthcare Call Center Supervisor — Patient Support

University of California - Irvine Health; Irvine (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

UCI Health, part of the University of California system, seeks a Referral Center Supervisor to oversee a high-volume call center and coordinate access to services across UCI Medical Group. You will lead a team of Referral Center Representatives, develop reporting systems, and implement marketing campaigns to boost patient engagement.

The role requires 1–2 years in healthcare customer service, strong communication, and ability to work flexible hours, including nights and weekends.

Qualifications

• 1-2 years experience in a Customer Service position within the health care environment
• Excellent written and verbal communication skills
• Ability to work flexible hours including evenings, nights, weekends and holidays
• Proficient in patient scheduling information systems and familiarity with UC policies and procedures
• Must provide on-call coverage as required
• Good problem solving, negotiating and research skills
• Demonstrated ability to work independently with minimal direction

Responsibilities

• Oversee the Referral Center operations 24/7 under supervision
• Provide supervision and ongoing training to Referral Center Representatives
• Develop and maintain reporting and tracking data systems related to Referral Center functions
• Develop and perform marketing response campaigns for events and advertisements
• Manage maintenance of call processing systems, codes, overhead paging and on-call schedules

Skills

MS Office

Excel

Access

Communication skills

Customer service

Problem solving

Independent work

Stress management

On-call availability

Flexible hours

Clear communication

Verbal communication

Written communication

Tools

Scheduling systems

Healthcare information systems

Job description

UCI Health, part of the University of California system, seeks a Referral Center Supervisor to oversee a high-volume call center and coordinate access to services across UCI Medical Group. You will lead a team of Referral Center Representatives, develop reporting systems, and implement marketing campaigns to boost patient engagement.

The role requires 1–2 years in healthcare customer service, strong communication, and ability to work flexible hours, including nights and weekends.