Patient Access Specialist

Remote Jobs; Dallas (TX); Remote; USD 42,000 - 62,000; Full time

Job summary

Access HealthCare is seeking Patient Access Specialists to work with health organizations and doctor offices, scheduling patient appointments and providing advanced patient support by phone. Candidates should have healthcare experience and handle high call volumes to create a positive patient experience.

The role requires scheduling for multiple clinical sites and inputting demographic/insurance data, with collaboration across the team to meet department goals.

Qualifications

• 1 year of experience in healthcare patient service.
• 1 year of experience handling a high volume of inbound calls.

Responsibilities

• Answer a high volume of calls using a multi-line phone (80+ calls/day).
• Schedule appointments for multiple clinical sites per client protocols.
• Enter patient demographics and insurance data into the system.
• Document call outcomes and notes in the client system.
• Report complex clinical issues to the supervisor/client partner.
• Collaborate with colleagues to meet department goals.

Skills

EMR experience scheduling

Excellent communication

Reliable internet speed

Tools

Epic

Practice management system

Job description

Job Summary:

Access HealthCare's Patient Access Specialists work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide advanced patient support over the phone. Specialists have experience in healthcare and are able to provide a high-level of support to complex clients.

We are seeking dependable candidates who have a passion for helping others and have been in previous roles handling a high-volume of calls while they seek ways to create a positive experience for every patient.

Must live in TX, GA, FL, TN, or VA.

Must have experience scheduling patient appointments in Epic.

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

• Answer a high volume of calls a day using a multi-line phone. (80+ calls/day)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes as needed in the client system.
• Work collaboratively with colleagues to meet the goals and objectives of the department.
• Assist callers and navigate them to the appropriate resources.
• Must meet all attendance and performance standards.
• Perform other duties as assigned.

Required Skills/Abilities:

• Experience using an EMR and scheduling software
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Education and Experience:

• 1 year of experience in healthcare patient service
• 1 year of experience handling a high volume of inbound calls

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at a time.