Healthcare Call Center & Scheduling Specialist

Granville Medical Center; Oxford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Granville Medical Center is seeking an organized front-desk coordinator to manage the hospital switchboard, route calls, and schedule patient appointments. You will interact with patients and healthcare providers, ensuring timely, courteous service while upholding patient confidentiality.

Responsibilities include rescheduling appointments, assisting referral physicians with information, and supporting the clinical team by following templates and contact protocols.

Qualifications

• High School diploma or equivalent plus strong typing and computer skills.
• Experience with switchboard operations and multi-line phone handling.
• Ability to follow medical staff instructions and maintain confidentiality.

Responsibilities

• Receive all calls on the switchboard and route to appropriate destination.
• Schedule patient appointments and respond to healthcare providers and patients with timely, courteous service.
• Reschedule appointments to fit clinic schedules and assist referral providers with information.
• Support clinical team by using templates and protocols to respond to medical questions.

Skills

Switchboard operations

Multiline phone handling

Effective communication

Confidentiality & HIPAA

Education

High School diploma

Job description

Granville Medical Center is seeking an organized front-desk coordinator to manage the hospital switchboard, route calls, and schedule patient appointments. You will interact with patients and healthcare providers, ensuring timely, courteous service while upholding patient confidentiality.

Responsibilities include rescheduling appointments, assisting referral physicians with information, and supporting the clinical team by following templates and contact protocols.