Patient Care Call Center Specialist

Granville Health System; Oxford (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Granville Health System seeks a switchboard/receptionist to manage incoming calls, route to the appropriate destinations, and schedule patient appointments. The role requires courteous, timely handling of inquiries and strict adherence to clinic policies regarding patient information.

You will support clinicians by providing information and using templates to assist with patient needs. The position emphasizes professionalism, multi-line call handling, and confidentiality in a healthcare setting,

Qualifications

• High School graduate with typing and computer skills.
• Experience with switchboard operations.
• Ability to handle multiple phone lines calmly and professionally.
• Maintain patient confidentiality.

Responsibilities

• Receive calls through the switchboard and transfer them to the proper destination.
• Schedule appointments and answer incoming calls from healthcare providers and patients.
• Use appropriate greetings for callers and ensure timely, courteous handling of calls.
• Reschedule patients to accommodate clinic schedules and assist referral physicians with information and resources.
• Support the clinical team by using templates and protocols and forwarding responses to the clinical team.

Skills

Typing

Switchboard operations

Multitasking

Communication skills

Confidentiality

Education

High School diploma

Tools

Phone systems

Job description

Granville Health System seeks a switchboard/receptionist to manage incoming calls, route to the appropriate destinations, and schedule patient appointments. The role requires courteous, timely handling of inquiries and strict adherence to clinic policies regarding patient information.

You will support clinicians by providing information and using templates to assist with patient needs. The position emphasizes professionalism, multi-line call handling, and confidentiality in a healthcare setting,