Call Center Representative

Granville Health; Oxford (NC); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Talentify is seeking a professional to manage the switchboard, schedule appointments, and answer calls from healthcare providers and patients. You will greet callers, transfer calls, and ensure timely and courteous service while maintaining patient confidentiality.

You will also reschedule appointments and assist the clinical team with information and resources as needed. The role supports the clinical team by following templates and protocols for medical questions, helping maintain efficient

Qualifications

• High School graduate with typing and computer skills.
• Knowledge of switchboard operations and ability to handle multiple phone lines calmly.
• Ability to follow medical staff instructions and maintain patient confidentiality.

Responsabilités

• Receive all calls through the switchboard and transfer to proper destination.
• Schedule appointments and answer incoming calls from healthcare providers and patients.
• Greet callers professionally and ensure timely, courteous handling of calls.
• Reschedule patients to accommodate clinic schedules and assist referral physicians with information and resources.
• Support clinical team by using templates and protocols for medical questions.

Connaissances

Typing

Computer skills

Switchboard operations

Calm under pressure

Communication

Organization

Formation

High school diploma

Description du poste

Position Summary

Responsible for receiving all calls through the switchboard and transferring calls to proper destination. Appointment scheduling and answering incoming calls from healthcare providers and patients. Uses appropriate greeting for callers. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all GHS and clinic policies. Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Qualifications

High School graduate with typing and computer skills; knowledge of switchboard operations, ability to deal with multiple phone lines in calm and professional manner; ability to follow medical staff instructions; ability to stay calm in emergencies; good communication and organizational skills; ability to deal with the public in a professional manner and maintain good relationships with hospital personnel and staff physicians; ability to maintain patient confidentiality.