Healthcare Scheduling Coordinator

Grace Cottage; Vermont; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Life and disability insurance

Tuition reimbursement

Generous earned time off

Job summary

Grace Cottage is seeking a patient services representative who answers calls, triages inquiries, and routes them to the right staff. You will schedule appointments, confirm or reschedule visits, and manage new patient registrations using clinic protocols.

The role emphasizes accurate documentation, friendly patient interactions, and collaboration with providers and departments to ensure timely care. Strong computer and communication skills are essential.

Qualifications

• High school graduate or equivalent; proficient computer skills required.
• Previous experience in a clinical setting or with scheduling software preferred.
• Knowledge of medical terminology is advantageous.
• Demonstrates ability to use phone and computer systems, fax machines, photocopies, scanners, printers and other business machinery.
• Excellent customer service skills.

Responsibilities

• Answers incoming calls and routes them professionally.
• Performs patient registration and updates information for established patients.
• Schedules, reschedules, and confirms appointments per clinic guidelines.
• Provides general information about Grace Cottage Family Health & Hospital (GCFH) services to callers.
• Directs callers to appropriate staff and prioritizes urgent needs.

Skills

Customer service

Computer skills

Medical terminology

Scheduling software

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

Scheduling software

Phone systems

Fax machines

Printers/Scanners

Job description

Grace Cottage is seeking a patient services representative who answers calls, triages inquiries, and routes them to the right staff. You will schedule appointments, confirm or reschedule visits, and manage new patient registrations using clinic protocols.

The role emphasizes accurate documentation, friendly patient interactions, and collaboration with providers and departments to ensure timely care. Strong computer and communication skills are essential.