Call Center Representative

Granville Medical Center; Oxford (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Granville Medical Center is seeking an organized front-desk coordinator to manage the hospital switchboard, route calls, and schedule patient appointments. You will interact with patients and healthcare providers, ensuring timely, courteous service while upholding patient confidentiality.

Responsibilities include rescheduling appointments, assisting referral physicians with information, and supporting the clinical team by following templates and contact protocols.

Qualifications

• High School diploma or equivalent plus strong typing and computer skills.
• Experience with switchboard operations and multi-line phone handling.
• Ability to follow medical staff instructions and maintain confidentiality.

Responsibilities

• Receive all calls on the switchboard and route to appropriate destination.
• Schedule patient appointments and respond to healthcare providers and patients with timely, courteous service.
• Reschedule appointments to fit clinic schedules and assist referral providers with information.
• Support clinical team by using templates and protocols to respond to medical questions.

Skills

Switchboard operations

Multiline phone handling

Effective communication

Confidentiality & HIPAA

Education

High School diploma

Job description

Responsible for receiving all calls through the switchboard and transferring calls to proper destination. Appointment scheduling and answering incoming calls from healthcare providers and patients. Uses appropriate greeting for callers. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all GHS and clinic policies. Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Qualifications

High School graduate with typing and computer skills; knowledge of switchboard operations, ability to deal with multiple phone lines in calm and professional manner; ability to follow medical staff instructions; ability to stay calm in emergencies; good communication and organizational skills; ability to deal with the public in a professional manner and maintain good relationships with hospital personnel and staff physicians; ability to maintain patient confidentiality.