Call Center Representative

Granville Health System; Oxford (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Granville Health System seeks a switchboard/receptionist to manage incoming calls, route to the appropriate destinations, and schedule patient appointments. The role requires courteous, timely handling of inquiries and strict adherence to clinic policies regarding patient information.

You will support clinicians by providing information and using templates to assist with patient needs. The position emphasizes professionalism, multi-line call handling, and confidentiality in a healthcare setting,

Qualifications

• High School graduate with typing and computer skills.
• Experience with switchboard operations.
• Ability to handle multiple phone lines calmly and professionally.
• Maintain patient confidentiality.

Responsibilities

• Receive calls through the switchboard and transfer them to the proper destination.
• Schedule appointments and answer incoming calls from healthcare providers and patients.
• Use appropriate greetings for callers and ensure timely, courteous handling of calls.
• Reschedule patients to accommodate clinic schedules and assist referral physicians with information and resources.
• Support the clinical team by using templates and protocols and forwarding responses to the clinical team.

Skills

Typing

Switchboard operations

Multitasking

Communication skills

Confidentiality

Education

High School diploma

Tools

Phone systems

Job description

Responsible for receiving all calls through the switchboard and transferring calls to proper destination. Appointment scheduling and answering incoming calls from healthcare providers and patients. Uses appropriate greeting for callers. Ensures that all calls are handled in a timely, courteous manner and that patient appointing is in keeping with all GHS and clinic policies. Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.

Qualifications

High School graduate with typing and computer skills; knowledge of switchboard operations, ability to deal with multiple phone lines in calm and professional manner; ability to follow medical staff instructions; ability to stay calm in emergencies; good communication and organizational skills; ability to deal with the public in a professional manner and maintain good relationships with hospital personnel and staff physicians; ability to maintain patient confidentiality.