Specialty Pharmacy Support Specialist

MedImpact; Tempe (AZ); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Wellness Programs

401K with Company match

Paid Time Off

Company Paid Holidays

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact Healthcare Systems, Inc. is seeking a dedicated customer service professional to handle inquiries from pharmacies, physicians, health plan sponsors, and members. You will verify information, assist with formulary details, and support prior authorization processes to ensure timely resolution and satisfaction.

The role requires strong communication, data entry accuracy, and proficiency with MS Office. On-site work at our Tempe, AZ location is expected with overtime flexibility as needed.

Qualifications

• GED/HS Diploma required.
• 6+ months’ experience in customer service or call center.
• Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

• Convey a positive image of the company by promptly responding to customer inquiries by phone, fax, and email and resolving issues.
• Meet performance standards for hold time, abandonment rate, talk time, quality, and adherence.
• Process incoming faxes and forward to the SPFP.
• Research and resolve benefit information, formulary, eligibility, and prior authorization issues across multiple databases.
• Provide information about benefit plans, member eligibility, and PBM functions to clients.

Skills

Customer service

Phone etiquette

MS Office

Data entry

Education

GED/HS Diploma

Job description

MedImpact Healthcare Systems, Inc. is seeking a dedicated customer service professional to handle inquiries from pharmacies, physicians, health plan sponsors, and members. You will verify information, assist with formulary details, and support prior authorization processes to ensure timely resolution and satisfaction.

The role requires strong communication, data entry accuracy, and proficiency with MS Office. On-site work at our Tempe, AZ location is expected with overtime flexibility as needed.