(ON-SITE) Customer Service Representative ($21hr)

TEKsystems; Tempe (AZ); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

Quarterly bonus opportunities

Tuition reimbursement

Comprehensive benefits package

Travel discounts

Theme park discounts

Entertainment and movie ticket fringes

Job summary

MedImpact Healthcare Systems is seeking a Customer Service Representative to join their on‑site team in Tempe, AZ. The role involves handling inbound calls from members and providers, assisting with prior authorizations, and maintaining accuracy in patient records.

The position is contract‑to‑hire with paid training and a competitive hourly rate. The ideal candidate has call center experience, strong customer service skills, and the ability to multitask across systems while ensuring high-quality

Qualifications

• At least 1 year of recent high‑volume call center experience.
• Strong customer service skills.
• Stable work history with good tenure.
• Ability to type 30+ WPM.
• Strong computer and data entry skills.
• Experience navigating multiple systems simultaneously.
• Excellent attention to detail and accuracy.

Responsibilities

• Answer inbound calls from members and providers.
• Assist with prior authorization inquiries and general healthcare‑related questions.
• Handle confidential information with professionalism and accuracy.
• Document customer interactions and update records across multiple systems.
• Deliver exceptional customer service while meeting quality and accuracy standards.
• Manage approximately 50–100 calls per day depending on call complexity.
• Follow up with customers as needed to ensure resolution.

Skills

Call center experience

Customer service

Typing 30+ WPM

Data entry

Attention to detail

Multi-system navigation

Stable work history

Job description

Customer Service Representative – Tempe, AZ (On‑Site) – $21.00/hr – Contract‑to‑Hire

MedImpact Healthcare Systems

Seeking motivated, customer‑focused professionals for a fast‑paced call center environment.

Responsibilities

• Answer inbound calls from members and providers
• Assist with prior authorization inquiries and general healthcare‑related questions
• Handle confidential information with professionalism and accuracy
• Document customer interactions and update records across multiple systems
• Deliver exceptional customer service while meeting quality and accuracy standards
• Manage approximately 50–100 calls per day depending on call complexity
• Follow up with customers as needed to ensure resolution

Required Qualifications

• At least 1 year of recent high‑volume call center experience
• Strong customer service skills
• Stable work history with good tenure
• Ability to type 30+ WPM
• Strong computer and data entry skills
• Experience navigating multiple systems simultaneously
• Excellent attention to detail and accuracy

Preferred Qualifications

• Healthcare or medical industry experience
• Prior Authorization experience
• Pharmacy Technician Certification
• Bilingual candidates encouraged to apply

Training Program

Paid training from Monday to Friday, 7:00 AM – 3:30 PM. Four‑week onboarding program.

Schedule

Candidate must be available to work between 5:00 AM – 10:00 PM, 7 days per week. A set schedule will be assigned after training. Mandatory overtime may be required during January and February.

Career Growth Opportunities

Many contractors have converted to full‑time employees and advanced into roles such as team lead, trainer, supervisor, quality assurance, client administration, workforce management, reporting & analytics, claims, prior authorization, and IT.

Benefits Upon Conversion

• Quarterly bonus opportunities
• Tuition reimbursement
• Comprehensive benefits package
• Travel discounts
• Theme park discounts
• Entertainment and movie ticket discounts

Interview Process

Focus on customer service experience, performance metrics, reliability and attendance, coaching and feedback, multitasking, and system navigation skills. Candidates should be prepared to discuss examples of using multiple computer systems during customer interactions, learning new software or CRM platforms, and maintaining accuracy in a fast‑paced environment.

Compensation

Pay Rate: $21.00 per hour.

Start Date

August 23, 2026.

Equal Opportunity Employer

MedImpact is an equal‑opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. For positions located in San Francisco, we will consider qualified applicants with arrest and conviction records. Usage of artificial intelligence may be employed as part of the hiring process.