Service Center Representative

Banner Health; United States; Hybrid; USD 24,824 - 37,236; Part time

Benefits offered by this job

Competitive wages

Paid orientation

Weekly pay

Flexible schedules

403(b) pre-tax retirement

Job summary

Banner Health is seeking a Service Center Representative in the United States. The role involves delivering exceptional customer service in a busy inbound call environment, preferably with prior experience in managed care. Applicants must reside in Arizona and be ready for flexible scheduling, with the bulk of hours being Monday to Friday.

This position emphasizes responding to customer inquiries, collaborating with team members, and guiding clients on their healthcare inquiries and benefits.

Competitive wages along with various perks are offered, but no medical benefits are included.

Qualifications

• Experience in a fast-paced contact center environment.
• Ability to respond to customer inquiries professionally.
• Proficiency with technology tools for accurate information retrieval.

Responsibilities

• Provide daily customer service to patients and staff.
• Document and respond to customer inquiries.
• Facilitate issue resolution through communication with relevant parties.

Skills

Customer service

Technology tools usage

Communication skills

Organizational skills

Typing skills

Education

High school diploma or equivalent

Job description

Work Shift: Day

Job Category: Administrative Services

Estimated Pay Range: $18.02 - $27.03 / hour

As a Service Center Representative, you will be part of a fast‑paced inbound customer service environment. Call center/contact center experience is required, preferably in managed care. Healthcare insurance experience with plans and benefits is helpful. Hours are Monday through Friday, 8:30AM–6PM (AZ Time); occasional weekend trainings and most major holidays are off.

Banner Staffing Services roles do not offer medical benefits or paid time‑off accrual. They are assignment‑based with no guarantee of hours, and assignments can conclude at any time. Must reside in the state of Arizona.

Benefits

• Competitive wages
• Paid orientation
• Flexible schedules (select positions)
• Fewer shifts cancelled
• Weekly pay
• 403(b) pre‑tax retirement
• Employee Assistance Program
• MyWell‑Being wellness program
• Discount entertainment tickets
• Restaurant/shopping discounts

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post‑offer occupational health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

Position Summary

This position supports the organization’s service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large.

Core Functions

1. Receives, documents, researches, and responds to customer inquiries following established policies, procedures and standards.
2. Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines.
3. Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, including but not limited to department team members, employees within the organization, physician offices, and/or contracted plan representatives.
4. Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the department’s ongoing goals and objectives.
5. Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management.
6. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate, working with various departments and staff to provide accurate managed care information.

Minimum Qualifications

• High school diploma, GED, or equivalent working knowledge.
• Demonstrated ability to provide essential customer service and knowledge in a high‑paced contact center environment, typically with up to one year of experience, preferably in healthcare or managed care.
• Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service‑oriented demeanor at all times.
• Excellent communication skills to maintain a positive and helpful attitude with customers.
• Ability to follow oral and written directions related to the functions listed above.
• Ability to acquire and utilize a sound knowledge of the company’s customer information systems and fundamental knowledge of the organization’s benefit programs.
• Excellent organizational and time‑management skills to provide timely, accurate information on a variety of benefit‑oriented subjects.
• Proficient computer and typing skills.

Preferred Qualifications

• Bilingual preferred.
• Diploma with at least one to two years experience in a high call volume service center strongly preferred.