Healthcare Call Center Operator

US-Department-of-Veterans-Affair; Salisbury (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Telephone Operator at the Salisbury VA Medical Center in Salisbury, NC. You will answer incoming calls, provide accurate information, and route callers to the correct offices or services.

This role requires strong communication and a patient, courteous demeanor. Qualifications include at least one year of general clerical or office experience or two years of education above high school.

Qualifications

• One year of general clerical, office, or related experience.
• Two years of education above high school may substitute for experience.
• Combination of education and experience may be used. Transcript required.
• Volunteer experience can count toward qualifications.

Responsibilities

• Answer incoming telephone calls and provide accurate information to callers.
• Route calls to the proper destination or office.
• Maintain courteous and patient customer service during interactions.

Skills

Clerical

Customer Service

Interpersonal Skills

Telecommunications

Education

Two years of education above high school

Job description

The U.S. Department of Veterans Affairs is seeking a Telephone Operator at the Salisbury VA Medical Center in Salisbury, NC. You will answer incoming calls, provide accurate information, and route callers to the correct offices or services.

This role requires strong communication and a patient, courteous demeanor. Qualifications include at least one year of general clerical or office experience or two years of education above high school.