Lead Telephone Operator - Patient Care Admin

U.S. Department of Veterans Affairs; Cleveland (OH); On-site; USD 53,000 - 68,000; Full time

Job summary

The U.S. Department of Veterans Affairs (VA) Northeast Ohio Healthcare System is seeking a Supervisory Telephone Operator to lead the Patient Care Administrative Service telephone operations.

This role directs operator duties, coordinates with medical staff, and guides policy adherence and service quality across the center. Responsibilities include supervising staff, training, scheduling, and reporting on telecommunications activities, with a focus on timely, accurate, and compliant patient

Qualifications

• Supervises telephone operators and oversees all operator functions.
• Collaborates with medical staff and administrative support on procedures and policies.
• Ensures timely performance and quality of telephone services.

Responsibilities

• Supervises all telephone operators and oversees operator functions.
• Works with medical staff and administrative support on procedures and directives, including after-hours patient care and general telephone services.
• Manages administrative functions of telephone operations and coordinates with Communications Specialist and PCAS leadership.

Job description

The U.S. Department of Veterans Affairs (VA) Northeast Ohio Healthcare System is seeking a Supervisory Telephone Operator to lead the Patient Care Administrative Service telephone operations.

This role directs operator duties, coordinates with medical staff, and guides policy adherence and service quality across the center. Responsibilities include supervising staff, training, scheduling, and reporting on telecommunications activities, with a focus on timely, accurate, and compliant patient