Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (7:00AM - 3:00PM)

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare company in Philadelphia seeks a Telephone/Switchboard Operator to provide critical 24/7 telecommunications support at a VA Medical Center. Responsibilities include answering calls, operating switchboard systems, responding to emergencies, and maintaining call logs. Ideal candidates should have a high school diploma, 1-2 years of relevant experience, and strong communication skills. Training is provided, including HIPAA and VA policies. This role is on-site and essential for patient care and safety.

Qualifications

• 1-2 years of call center or telephone operator experience required.
• Ability to pass background check and security clearance.
• HIPAA and VA training is required but will be provided.

Responsibilities

• Answer all incoming internal and external calls promptly and professionally.
• Operate computerized switchboard and paging systems.
• Respond to emergency calls, alarms, disaster codes, and 911 notifications.

Skills

Strong communication skills

Customer service skills

Knowledge of medical terminology

Education

High school diploma or Associated Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Philadelphia VA TELEPHONE / SWITCHBOARD OPERATOR (7:00AM - 3:00PM) — Philadelphia, PA (On-Site – VA Medical Center).

Position Summary

The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

Responsibilities

• Answer all incoming internal and external calls promptly and professionally
• Operate computerized switchboard and paging systems
• Route patient, staff, and public inquiries appropriately
• Respond to emergency calls, alarms, disaster codes, and 911 notifications
• Announce emergency codes using public address and paging systems
• Maintain call logs, incident records, and ward information
• Assist callers with placing outgoing calls
• Monitor alarm systems and emergency communication equipment
• Provide calm, professional service to distressed or difficult callers
• Use Microsoft Outlook, Word, and Excel for reporting
• Comply with HIPAA, VA policies, and security requirements

Qualifications

• High school diploma or Associated Degree
• 1–2 years of call center or telephone operator experience
• Medical terminology knowledge preferred
• Strong communication and customer service skills
• Ability to pass background check and security clearance
• HIPAA and VA training required (provided)