Veterans Affairs Call Center Specialist

U.S. Department of Veterans Affairs

Salisbury (NC)

On-site

USD 37,000 - 48,000

Full time

10 days ago

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Job summary

The Salisbury - W.G. (Bill) Hefner VA Medical Center, part of the U.S. Department of Veterans Affairs, is hiring a Telephone Operator. You will answer incoming calls, provide information, and route callers to the correct destination from this Salisbury, NC location.

Work Schedule: Monday - Friday, 1:30 am to 10:00 pm. Candidates must live within a commutable distance or be willing to relocate. A transcript is required with your application to qualify, including any foreign education with a

Qualifications

Transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment.
If using foreign education, you must provide a Certificate of Foreign Equivalency with your transcript.

Responsibilities

Answer incoming telephone calls and provide accurate information to callers.
Route calls to their proper destination using the automated call distribution system.
Interview callers to determine appropriate routing and handle procedurally complex calls.
Transfer local, long-distance, and international calls as required.
Provide courteous, professional customer service and resolve issues constructively.