Telephone Operator

U.S. Department of Veterans Affairs; Salisbury (NC); On-site; USD 37,000 - 48,000; Full time

Job summary

The Salisbury - W.G. (Bill) Hefner VA Medical Center, part of the U.S. Department of Veterans Affairs, is hiring a Telephone Operator. You will answer incoming calls, provide information, and route callers to the correct destination from this Salisbury, NC location.

Work Schedule: Monday - Friday, 1:30 am to 10:00 pm. Candidates must live within a commutable distance or be willing to relocate. A transcript is required with your application to qualify, including any foreign education with a

Qualifications

• Transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• Education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment.
• If using foreign education, you must provide a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Answer incoming telephone calls and provide accurate information to callers.
• Route calls to their proper destination using the automated call distribution system.
• Interview callers to determine appropriate routing and handle procedurally complex calls.
• Transfer local, long-distance, and international calls as required.
• Provide courteous, professional customer service and resolve issues constructively.

Education

Transcript submission requirement and foreign equivalency documentation

Job description

• Department: Department of Veterans Affairs

The employee will serve as the Telephone Operator at the Salisbury - W.G. (Bill) Hefner VA Medical Center, in Salisbury, NC. The primary purpose of the position is to answering incoming telephone calls, providing accurate information to the caller and routing calls to their proper destination.

Key Responsibilities

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to the following: Operates the automated call distribution system. Interviews callers to determine appropriate routing of phone calls. Receives and places various types of phone calls (i.e., local, long distance, international). Transfers procedurally complicated calls according to established procedures.

Screens incoming calls and transfers calls in compliance with established regulations and policies. Communicates and treat customer in a courteous, tactful and respectful manner. Handles conflict and problems in dealing with customer constructively and appropriately. Provides excellent customer service to callers and answers caller questions. Perform other related duties as assigned.

Work Schedule: Monday - Friday, 1:30 am - 10:00 pm Recruitment & Relocation Incentives: Not authorized.

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $37221 – $48390/yr.

What is the application deadline?

Applications close on 2026-11-12.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-11-07 · Not affiliated with or endorsed by OPM or USAJOBS.gov