Medical Center Switchboard Operator - Rotating Shifts

U.S. Department of Veterans Affairs; Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs at Ralph H. Johnson Department of Veterans Affairs Medical Center is seeking an experienced Telephone Operator.

The role involves operating the medical center switchboard, managing rotating shifts, and coordinating communications for staff and patients. Responsibilities include monitoring alarms, handling emergency calls, and maintaining accurate records for on-call personnel.

Qualifications

• One year of general experience or two years of education above the high school level.
• Experience in clerical, office, or related work.
• Proficient typing and ability to operate a switchboard.

Responsibilities

• Monitors medical center alarms and initiates emergency call procedures.
• Operates audio and radio paging systems to contact staff on call.
• Establishes conference call connections for key personnel as requested.
• Maintains patient and staff listings used to route visitors and provide information.
• Maintains on-call rosters for physicians and other personnel during off-hours.
• Handles a variety of demanding calls requiring discretion and tact.
• Retrieves and updates information in computerized databases per guidelines.

Job description

The U.S. Department of Veterans Affairs at Ralph H. Johnson Department of Veterans Affairs Medical Center is seeking an experienced Telephone Operator.

The role involves operating the medical center switchboard, managing rotating shifts, and coordinating communications for staff and patients. Responsibilities include monitoring alarms, handling emergency calls, and maintaining accurate records for on-call personnel.