Healthcare Call Center Operator

U.S. Department of Veteran Affairs; Salisbury (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Telephone Operator at the Salisbury - W.G. (Bill) Hefner VA Medical Center in Salisbury, NC. The role centers on answering incoming calls, providing accurate information, and routing calls to their destinations.

Applicants must be a U.S. citizen, pass background checks, and be willing to relocate within commuting distance. The position requires working a rotating early-morning schedule and adherence to VA policies.

Qualifications

• Operate the automated call distribution system.
• Interview callers to determine routing of calls.
• Screen and route calls according to procedures.
• Provide courteous, accurate information to callers.

Responsibilities

• Operate the automated call distribution system.
• Interviews callers to determine appropriate routing of phone calls.
• Receives and places various types of phone calls (local, long distance, international).
• Transfers procedurally complicated calls according to established procedures.
• Screens incoming calls and transfers calls in compliance with regulations and policies.
• Communicates with callers in a courteous and respectful manner.
• Handle conflicts and resolve issues to aid callers.
• Work Schedule: Monday - Friday, 1:30 am - 10:00 pm.

Skills

Automated call distribution

Caller interviewing

Call routing

Customer service

Conflict resolution

Phone etiquette

Job description

The U.S. Department of Veterans Affairs is seeking a Telephone Operator at the Salisbury - W.G. (Bill) Hefner VA Medical Center in Salisbury, NC. The role centers on answering incoming calls, providing accurate information, and routing calls to their destinations.

Applicants must be a U.S. citizen, pass background checks, and be willing to relocate within commuting distance. The position requires working a rotating early-morning schedule and adherence to VA policies.