Emergency Communications Operator – Healthcare System

U.S. Department of Veterans Affairs; St. Louis (MO); On-site; USD 37,000 - 49,000; Full time

Job summary

U.S. Department of Veterans Affairs in Saint Louis seeks a Telephone Operator to provide comprehensive telecommunications support for the VA St. Louis Health Care System.

The role handles inbound, outbound, and interoffice calls about hospital services and patient information, emphasizing customer service on challenging calls. Responsibilities include retrieving data from VistA, directing calls, and initiating emergency notifications for Code emergencies.

Qualifications

• Transcript must be submitted with your application if you are basing all or part of your qualifications on education.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Process incoming, outgoing, networked, and interoffice calls regarding hospital services and patient information.
• Provide customer service to a variety of difficult calls including threatening, abusive, or distraught callers.
• Retrieve information from VistA and direct calls; initiate emergency notifications for Code emergencies and Rapid Response.

Skills

Customer service

Telephone call handling

Emergency notification

Interpersonal communication

Education

Transcript required

Foreign education evaluation

Tools

VistA

Job description

U.S. Department of Veterans Affairs in Saint Louis seeks a Telephone Operator to provide comprehensive telecommunications support for the VA St. Louis Health Care System.

The role handles inbound, outbound, and interoffice calls about hospital services and patient information, emphasizing customer service on challenging calls. Responsibilities include retrieving data from VistA, directing calls, and initiating emergency notifications for Code emergencies.