Bilingual Patient Call Center Operator

US-Department-of-Veterans-Affair; San Juan (PR); On-site; USD 27,000 - 36,000; Full time

Job summary

The US Department of Veterans Affairs in San Juan recruits a Telephone Operator within Health Administration Services at the VA Healthcare System, including Community Based Outreach Clinics. The role is frontline, handling calls, directing inquiries, and facilitating transfers to ensure timely access for patients and the community.

Applicants must be fluent in English and Spanish; basic clerical abilities are evaluated against GS-4 qualification standards.

Qualifications

• One year of general clerical, office, or related experience.
• Two years of education beyond high school in any field ( transcripts required ).
• Combination of education and experience may satisfy GS-4 requirements ( transcripts required ).

Responsibilities

• Serve as frontline operator, managing incoming and outgoing calls to the facility.
• Facilitate internal telephone transfers and external call routing for patient access.
• Meet English and Spanish language requirements to support diverse callers.

Skills

Customer Service

Information Management

Technical Competence

Telecommunications

Education

Two years of education beyond high school

Job description

The US Department of Veterans Affairs in San Juan recruits a Telephone Operator within Health Administration Services at the VA Healthcare System, including Community Based Outreach Clinics. The role is frontline, handling calls, directing inquiries, and facilitating transfers to ensure timely access for patients and the community.

Applicants must be fluent in English and Spanish; basic clerical abilities are evaluated against GS-4 qualification standards.