Healthcare Branch Coordinator: Patient Care & Billing

Apria Healthcare LLC; Winston-Salem (NC); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Well-being programs

Job summary

Accendra Health is seeking a Branch Coordinator to deliver excellent customer service by phone and in person. You will process orders, verify insurance, gather documentation, and help ensure timely billing for health plans.

The role involves coordinating with the branch team and patients to resolve issues and improve service accuracy. The anticipated salary range is $18.00 - $26.50 per hour, with pay based on experience, location, and skills.

Qualifications

• Education: High School Diploma or equivalent.
• At least one-year related work experience.
• Strong communication and organizational abilities.
• Proficient with multiple systems and computer skills.
• English language proficiency.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system and assist patients.
• Process branch orders; review systems; confirm delivery appointments; verify insurance and authorizations.
• Gather documentation with sales/referrals to meet insurance guidelines.
• Request health plan authorizations and information as required.
• Review patient accounts and bill health insurance plans to maximize benefits.
• Collect credit card payments and reconcile daily receivables.
• Perform outbound patient satisfaction calls and assist with device downloads when needed.
• May perform functional tests on respiratory equipment and other duties as required.

Skills

Organizing

Problem Solving/Analysis

Patient Focused

Teamwork

Time Management/Multi‑tasking

Effective communication

Computer Skills

Multiple systems

English language

Mathematical Skills

Education

High School Diploma or equivalent

Job description

Accendra Health is seeking a Branch Coordinator to deliver excellent customer service by phone and in person. You will process orders, verify insurance, gather documentation, and help ensure timely billing for health plans.

The role involves coordinating with the branch team and patients to resolve issues and improve service accuracy. The anticipated salary range is $18.00 - $26.50 per hour, with pay based on experience, location, and skills.