Healthcare Admissions Assistant - Compassionate Front Desk

PACS Group; United States; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

HSA and FSA options

401(k) retirement plan with company-m​

Job summary

PACS Group's Vasona Creek Healthcare Center in Los Gatos, CA is seeking a full-time Admissions Assistant to warmly greet prospective residents, families, and hospital partners, guiding them through the intake process with empathy and efficiency.

You will coordinate admissions, verify insurance benefits, manage pre-admission documents, tour the facility, and collaborate with nursing and administrative teams to ensure a seamless transition into care while maintaining compliant records.

Qualifications

• Experience in healthcare admissions or skilled nursing preferred.
• Knowledge of Medicare, Medicaid, and health insurance verification.
• Excellent communication and organization skills.

Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure the timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our state-of-the-art rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with state, federal, and company guidelines.

Skills

Interpersonal skills

Customer service

Microsoft Office

Communication

Tools

EHR systems

Job description

PACS Group's Vasona Creek Healthcare Center in Los Gatos, CA is seeking a full-time Admissions Assistant to warmly greet prospective residents, families, and hospital partners, guiding them through the intake process with empathy and efficiency.

You will coordinate admissions, verify insurance benefits, manage pre-admission documents, tour the facility, and collaborate with nursing and administrative teams to ensure a seamless transition into care while maintaining compliant records.