Admissions Specialist - Healthcare Onboarding (Full-Time)

PACS Group; Los Gatos (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA and FSA options

401(k) retirement plan with company|

Short-term and long-term disability

Life and critical illness insurance

Employee Assistance Program (EAP)

Discounted PACS stock purchase program

Job summary

PACS Group is seeking an Admissions Assistant for our Los Gatos, CA location. This full-time role serves as the welcoming face and lead contact for new residents, families, and hospital partners, coordinating intake and documentation to ensure smooth transitions into care.

You will verify insurance benefits, coordinate tours, and collaborate with nursing and administrative teams to deliver empathetic, efficient service. Strong communication and confidentiality are essential in this position.

Qualifications

• Experience in a healthcare setting, admissions, or skilled nursing facility is strongly preferred.
• Familiarity with Medicare, Medicaid, and basic health insurance verification processes.
• Excellent interpersonal, communication, and customer service skills.

Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with guidelines.

Skills

Interpersonal skills

Communication skills

Customer service

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

PACS Group is seeking an Admissions Assistant for our Los Gatos, CA location. This full-time role serves as the welcoming face and lead contact for new residents, families, and hospital partners, coordinating intake and documentation to ensure smooth transitions into care.

You will verify insurance benefits, coordinate tours, and collaborate with nursing and administrative teams to deliver empathetic, efficient service. Strong communication and confidentiality are essential in this position.