Admissons Assistant

PACS Group; Los Gatos (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA and FSA options

401(k) retirement plan with company|

Short-term and long-term disability

Life and critical illness insurance

Employee Assistance Program (EAP)

Discounted PACS stock purchase program

Job summary

PACS Group is seeking an Admissions Assistant for our Los Gatos, CA location. This full-time role serves as the welcoming face and lead contact for new residents, families, and hospital partners, coordinating intake and documentation to ensure smooth transitions into care.

You will verify insurance benefits, coordinate tours, and collaborate with nursing and administrative teams to deliver empathetic, efficient service. Strong communication and confidentiality are essential in this position.

Qualifications

• Experience in a healthcare setting, admissions, or skilled nursing facility is strongly preferred.
• Familiarity with Medicare, Medicaid, and basic health insurance verification processes.
• Excellent interpersonal, communication, and customer service skills.

Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with guidelines.

Skills

Interpersonal skills

Communication skills

Customer service

Tools

Microsoft Office

Electronic Health Record (EHR) systems

Job description

Job Title: Admissions Assistant Location: Vasona Creek Healthcare Center, Los Gatos, CA Job Type: Full-time Pay Rate: $21-26 per hour

About Us

Vasona Creek Healthcare Center is a premier 148-bed skilled nursing and post-acute rehabilitation facility located in the scenic foothills of Los Gatos, CA. We are dedicated to providing compassionate, person-centered healthcare services to our residents. As part of our administrative team, you will enjoy a supportive, family-based environment and the resources needed to grow your career.

Job Summary

We are seeking a dynamic, compassionate, and detail-oriented Admissions Assistant to join our team full-time. In this role, you will be the welcoming face and voice of our facility, serving as a critical point of contact for new residents, their families, and hospital partners. You will work closely with our Admissions Director to ensure a seamless, empathetic, and efficient transition into our care.

Essential Duties & Responsibilities

• First Point of Contact: Greet prospective residents, families, and healthcare professionals warmly in person and over the phone.
• Admissions Coordination: Assist with scheduling resident intake, managing pre-admission documentation, and preparing welcoming admission packets.
• Referral Management: Follow up with hospitals, physicians, and case managers to secure the timely transfer of clinical information.
• Financial Verification: Help verify insurance benefits (Medicare, Medicaid, commercial plans) and handle authorizations.
• Facility Tours: Conduct personalized tours of our state-of-the-art rehabilitation gym and facility for prospective families.
• Team Collaboration: Partner with nursing, social services, and administrative staff to deliver an organized transition.
• Compliance & Records: Maintain accurate, up-to-date documentation in accordance with state, federal, and company guidelines.

Qualifications & Requirements

• Experience: Prior experience in a healthcare setting, admissions, or skilled nursing facility is strongly preferred.
• Knowledge: Familiarity with Medicare, Medicaid, and basic health insurance verification processes.
• Skills: Excellent interpersonal, communication, and customer service skills.
• Tech Savvy: Proficiency in Microsoft Office and experience with Electronic Health Record (EHR) systems.
• Traits: Strong organizational habits, sharp attention to detail, and a high level of confidentiality.

Benefits Package

• Comprehensive health, dental, and vision insurance
• HSA and FSA options
• 401(k) retirement plan with company matching
• Short-term and long-term disability insurance
• Life and critical illness insurance
• Employee Assistance Program (EAP)
• Discounted PACS stock purchase program

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.