Compassionate Healthcare Admissions Assistant for Transitions

LEXINGTON in; Lexington (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

PACS is seeking an Admissions Assistant to support the admissions process for new residents and their families. You will work with the Admissions Coordinator and interdisciplinary teams to ensure efficient and empathetic admissions experiences.

The role emphasizes accuracy, confidentiality, and strong communication, with responsibilities spanning intake, documentation, verification, and coordination with hospitals and care teams.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Attention to detail

Education

Experience in admissions/healthcare/long-term care

Tools

Microsoft Office

Electronic Health Records (EHR) systems

Job description

PACS is seeking an Admissions Assistant to support the admissions process for new residents and their families. You will work with the Admissions Coordinator and interdisciplinary teams to ensure efficient and empathetic admissions experiences.

The role emphasizes accuracy, confidentiality, and strong communication, with responsibilities spanning intake, documentation, verification, and coordination with hospitals and care teams.