Healthcare Administrative Assistant — Growth & Benefits

Giving Home Health Care, LLC; Amarillo (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Cell phone reimbursement

In-office lunch celebration

PTO, paid holidays, paid sick time

Health, Dental, and Vision insurance

Hours typically from 8a-5p

401(k) + matching

Job summary

Giving Home Health Care, LLC in Amarillo, TX is hiring an Administrative Assistant to support daily office operations, coordinate patient referrals, and maintain confidential records. This role serves as a communications hub among patients, caregivers, clinical staff, and leadership.

You will manage scheduling, prepare and file documents, and assist with reports, spreadsheets, and routine tasks while upholding HIPAA compliance and professional customer service. Hours typically 8a-5p.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Answer and route incoming calls, emails, and other communications.
• Greet visitors and provide professional customer service to patients/clients, families, caregivers, and staff.
• Maintain electronic and paper records in an organized and confidential manner.
• Prepare, scan, upload, file, and distribute documents as needed.
• Assist leadership and department staff with correspondence, reports, spreadsheets, and routine administrative tasks.
• Maintain office supplies and assist with general office organization.
• Receive and appropriately route new patient/client referrals and inquiries.
• Assist with collecting required demographic, insurance, authorization, and referral documentation.
• Follow up on missing paperwork and communicate outstanding documentation needs to the appropriate team member.
• Assist with scheduling and communicating patient/client visits as directed.
• Relay non-clinical messages between patients/clients, families, caregivers, nurses, case managers, staffing personnel, and leadership.
• Escalate urgent patient/client concerns to the appropriate clinical or supervisory staff rather than providing clinical advice.
• Maintain confidentiality of patient/client and employee information.
• Handle protected health information in accordance with HIPAA requirements and organizational policies.
• Assist with tracking expiration dates and collection of required employee or patient/client documentation.
• Support preparation of records for audits, quality reviews, or compliance activities.
• Identify incomplete documentation and route issues to the appropriate responsible staff member.
• Participate in staff meetings and administrative projects as assigned.
• Maintain professional communication with internal and external stakeholders.
• Perform other administrative duties consistent with the position.

Skills

Organization

Time management

Written and verbal communication

Confidentiality

Multi-tasking

Team collaboration

Scheduling

Data entry

Customer service

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Giving Home Health Care, LLC in Amarillo, TX is hiring an Administrative Assistant to support daily office operations, coordinate patient referrals, and maintain confidential records. This role serves as a communications hub among patients, caregivers, clinical staff, and leadership.

You will manage scheduling, prepare and file documents, and assist with reports, spreadsheets, and routine tasks while upholding HIPAA compliance and professional customer service. Hours typically 8a-5p.