Administrative Assistant

Giving Home Health Care; Amarillo (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Cell phone reimbursement

In-office lunch celebration

PTO, paid holidays, paid sick time

Health, Dental, and Vision insurance

Hours typically from 8a-5p

401(k) + matching

Job summary

Giving Home Health Care, LLC in Amarillo, TX is hiring an Administrative Assistant to support daily office operations, coordinate patient referrals, and maintain confidential records. This role serves as a communications hub among patients, caregivers, clinical staff, and leadership.

You will manage scheduling, prepare and file documents, and assist with reports, spreadsheets, and routine tasks while upholding HIPAA compliance and professional customer service. Hours typically 8a-5p.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Answer and route incoming calls, emails, and other communications.
• Greet visitors and provide professional customer service to patients/clients, families, caregivers, and staff.
• Maintain electronic and paper records in an organized and confidential manner.
• Prepare, scan, upload, file, and distribute documents as needed.
• Assist leadership and department staff with correspondence, reports, spreadsheets, and routine administrative tasks.
• Maintain office supplies and assist with general office organization.
• Receive and appropriately route new patient/client referrals and inquiries.
• Assist with collecting required demographic, insurance, authorization, and referral documentation.
• Follow up on missing paperwork and communicate outstanding documentation needs to the appropriate team member.
• Assist with scheduling and communicating patient/client visits as directed.
• Relay non-clinical messages between patients/clients, families, caregivers, nurses, case managers, staffing personnel, and leadership.
• Escalate urgent patient/client concerns to the appropriate clinical or supervisory staff rather than providing clinical advice.
• Maintain confidentiality of patient/client and employee information.
• Handle protected health information in accordance with HIPAA requirements and organizational policies.
• Assist with tracking expiration dates and collection of required employee or patient/client documentation.
• Support preparation of records for audits, quality reviews, or compliance activities.
• Identify incomplete documentation and route issues to the appropriate responsible staff member.
• Participate in staff meetings and administrative projects as assigned.
• Maintain professional communication with internal and external stakeholders.
• Perform other administrative duties consistent with the position.

Skills

Organization

Time management

Written and verbal communication

Confidentiality

Multi-tasking

Team collaboration

Scheduling

Data entry

Customer service

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

Giving Home Health Care is hiring for our Amarillo, TX location!

The Administrative Assistant provides administrative and clerical support to ensure smooth daily operations of the home health office. This position serves as a key point of communication between patients/clients, caregivers, clinical staff, office staff, and leadership while helping maintain accurate records, timely communication, and organized workflows.

Responsibilities

Administrative Support

• Answer and route incoming telephone calls, emails, and other communications.
• Greet visitors and provide professional customer service to patients/clients, families, caregivers, and staff.
• Maintain electronic and paper records in an organized and confidential manner.
• Prepare, scan, upload, file, and distribute documents as needed.
• Assist leadership and department staff with correspondence, reports, spreadsheets, and routine administrative tasks.
• Maintain office supplies and assist with general office organization.

Patient/Client & Care Coordination Support

• Receive and appropriately route new patient/client referrals and inquiries.
• Assist with collecting required demographic, insurance, authorization, and referral documentation.
• Follow up on missing paperwork and communicate outstanding documentation needs to the appropriate team member.
• Assist with scheduling and communicating patient/client visits as directed.
• Relay non-clinical messages between patients/clients, families, caregivers, nurses, case managers, staffing personnel, and leadership.
• Escalate urgent patient/client concerns to the appropriate clinical or supervisory staff rather than providing clinical advice.

Documentation & Compliance Support

• Maintain confidentiality of patient/client and employee information.
• Handle protected health information in accordance with HIPAA requirements and organizational policies.
• Assist with tracking expiration dates and collection of required employee or patient/client documentation.
• Support preparation of records for audits, quality reviews, or compliance activities.
• Identify incomplete documentation and route issues to the appropriate responsible staff member.

Other Responsibilities

• Participate in staff meetings and administrative projects as assigned.
• Maintain professional communication with internal and external stakeholders.
• Perform other administrative duties consistent with the position.

Qualifications

Required

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and maintain attention to detail.
• Ability to maintain confidential information.
• Basic proficiency with Microsoft Outlook, Word, Excel, and other office systems.

Preferred

• Previous administrative experience in home health, healthcare, medical office, or a similar environment.
• Experience with electronic medical record or home health scheduling systems.
• Familiarity with healthcare terminology, HIPAA, authorizations, referrals, and patient documentation.

Core Competencies

• Organization and attention to detail
• Customer service
• Professional communication
• Confidentiality and discretion
• Dependability and follow-through
• Team collaboration
• Scheduling and prioritization
• Problem identification and escalation
• Computer and data-entry proficiency

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.

Benefits & Compensation

• $100 monthly cell phone reimbursement, after 90 days
• Monthly in-office lunch to celebrate birthdays, anniversaries, and other events
• PTO, paid holidays, paid sick time, after 90 days
• Health, Dental, and Vision insurance, after 60 days
• Hours typically from 8a-5p
• Job Type: Full-time
• 401(k) + matching