Healthcare Admin Secretary — Patient Scheduling & Support

UnitedHealth Group; Easton (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental & Vision Insurance

401(k) Savings Plan

Job summary

UnitedHealth Group is seeking a Medical Secretary in Easton, MA to provide administrative support to patients, clinicians, and department staff. Responsibilities include scheduling, patient flow management, and outreach for appointments, with HIPAA privacy compliance and coordination with clinical teams.

The role requires a High School Diploma or GED and 2+ years in healthcare administration, with proficiency in Microsoft Office and EPIC.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in healthcare/medical office or health insurance environment.
• Proficiency with Microsoft Office products.

Responsibilities

• Helps manage patient flow, access, and scheduling for clinical staff for both departments to optimize patient appointment availability.
• Schedules appointments for patients optimizing appointment availability.
• Assists patients with advanced imaging, referral processing and communication with other departments; performs outreach for appointments.
• Determines urgency and priority of patient appointments and appropriately schedules exams/procedures.
• Monitors referral/work queue reports and provides outreach for all open active referrals; closes referrals when appropriate.
• May assist with the checkout function and booking follow-up appointments per department guidelines.
• Completes medical justification forms for transportation.
• Assists in communicating results to outside providers by faxing/routing per department protocol.
• Maintains waiting room orderliness.
• Accesses only minimum necessary PHI and guards privacy per HIPAA policies.

Skills

Interpersonal skills

Customer service

Time management

Computer skills

Organizational skills

Education

High School Diploma/GED

Tools

Microsoft Office

EPIC

Job description

UnitedHealth Group is seeking a Medical Secretary in Easton, MA to provide administrative support to patients, clinicians, and department staff. Responsibilities include scheduling, patient flow management, and outreach for appointments, with HIPAA privacy compliance and coordination with clinical teams.

The role requires a High School Diploma or GED and 2+ years in healthcare administration, with proficiency in Microsoft Office and EPIC.