Medical Office Scheduler & Patient Concierge

NaviHealth; Easton (MA); On-site; USD 25,000 - 44,000; Full time

Job summary

UnitedHealth Group, through Optum, is hiring a Medical Secretary in Easton, MA to support patient flow, scheduling, and clerical operations in Internal Medicine/Family Medicine. The role emphasizes accurate appointment management, outreach calls, and coordination with clinical staff.

The position requires a High School Diploma, 2+ years healthcare admin experience, and proficiency with Microsoft Office; EPIC experience is preferred. Competitive benefits and a stable work environment are offered.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in a healthcare setting.
• Proficient in Microsoft Office products.

Responsibilities

• Manage patient flow and scheduling for both departments.
• Answer phones and perform outreach calls.
• Coordinate imaging referrals and communicate with other departments.
• Assist with department check-in processes and PHI handling.
• Support checkout and scheduling of follow-up appointments per guidelines.
• Prepare transportation medical justification forms.
• Communicate results to outside providers per protocol.
• Maintain waiting room in an orderly condition.

Skills

MS Office

Customer service

Medical office experience

Education

High School Diploma

Tools

EPIC

Job description

UnitedHealth Group, through Optum, is hiring a Medical Secretary in Easton, MA to support patient flow, scheduling, and clerical operations in Internal Medicine/Family Medicine. The role emphasizes accurate appointment management, outreach calls, and coordination with clinical staff.

The position requires a High School Diploma, 2+ years healthcare admin experience, and proficiency with Microsoft Office; EPIC experience is preferred. Competitive benefits and a stable work environment are offered.