Patient Scheduling & Medical Office Support Specialist

UnitedHealth Group; South Easton (MA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Short-term disability

Long-term disability

401(k) plan

Employee Stock Purchase Plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Voluntary benefits

Job summary

UnitedHealth Group is hiring a Medical Secretary to provide front-desk support to an Internal Medicine/Family Medicine team. You will answer calls, schedule and manage appointments, and handle outreach for referrals and imaging in a HIPAA-compliant environment.

The role focuses on optimizing patient flow, coordinating with clinicians and departments, and ensuring accurate documentation and privacy of PHI. Prior healthcare admin experience is essential.

Qualifications

• High School Diploma or GED required.
• Two+ years of administrative support in healthcare/health insurance.
• Proficient with Microsoft Office.
• Five+ years as medical secretary preferred.
• Experience multitasking in a busy clinical setting; EPIC experience preferred.

Responsibilities

• Helps manage patient flow, access, and scheduling for clinical staff to optimize appointment availability.
• Schedules appointments for patients ensuring optimal utilization of time slots.
• Assists patients with referrals and imaging; coordinates with other departments.
• Manages department check-in process and patient flow.
• Monitors referral/work queues and performs outreach for open referrals.

Job description

UnitedHealth Group is hiring a Medical Secretary to provide front-desk support to an Internal Medicine/Family Medicine team. You will answer calls, schedule and manage appointments, and handle outreach for referrals and imaging in a HIPAA-compliant environment.

The role focuses on optimizing patient flow, coordinating with clinicians and departments, and ensuring accurate documentation and privacy of PHI. Prior healthcare admin experience is essential.