Medical Office Scheduler: Patient Flow Pro

UnitedHealth Group; Burlington (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

PTO & holidays

Health Plan options

Dental & Vision

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Referral Bonus

Voluntary Benefits

Job summary

UnitedHealth Group is seeking a Medical Secretary to provide exceptional front-desk and patient-support services in Burlington, MA. You will answer calls, schedule and manage appointments, and coordinate follow-up visits while supporting clinicians and staff with a high level of professionalism.

This role emphasizes accurate medical office workflow, HIPAA privacy compliance, and seamless patient experience within Urgent Care / Orthopedics. Monday–Friday, standard business hours.

Qualifications

• High School Diploma or GED is required.
• 1+ years of customer service or healthcare experience.
• Proficiency with Microsoft Office products (Word, Excel, Outlook) required.

Responsibilities

• Help manage patient flow, appointments, and follow-up scheduling for two departments.
• Answer phones, schedule appointments, and perform outreach for follow-ups.
• Assist with imaging referrals, transfers, and communication between departments.

Skills

Customer service

Healthcare experience

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

UnitedHealth Group is seeking a Medical Secretary to provide exceptional front-desk and patient-support services in Burlington, MA. You will answer calls, schedule and manage appointments, and coordinate follow-up visits while supporting clinicians and staff with a high level of professionalism.

This role emphasizes accurate medical office workflow, HIPAA privacy compliance, and seamless patient experience within Urgent Care / Orthopedics. Monday–Friday, standard business hours.