Healthcare Admin Ops Coordinator & Team Lead

Northwestern Medicine; Wheaton (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Northwestern Medicine is seeking an Admin Operations Coordinator II to oversee daily practice site operations, supervise clerical staff, and coordinate provider schedules within budget guidelines. You will drive service excellence and manage cash handling with accuracy.

The role emphasizes patient access, confidentiality, and staff development. Reporting to Operations or Practice Administrator, you will participate in hiring, training, and performance reviews while ensuring quality standards and

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Understanding of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Manage workload distribution and prioritization of tasks.
• Oversee front-line staff and coordinate schedules.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers’ schedules with templates and optimize patient care hours to enhance productivity.
• Conduct cash management duties, including co-pays and balances, and bank deposits.
• Ensure service excellence and perform service recovery when needed.

Skills

Leadership experience

Cash handling

Patient flow understanding

Staff supervision

Scheduling coordination

Quality/service

Education

Bachelor's degree or equivalent work experience

Three years experience in medical field

Tools

Medical software

Word

Excel

Job description

Northwestern Medicine is seeking an Admin Operations Coordinator II to oversee daily practice site operations, supervise clerical staff, and coordinate provider schedules within budget guidelines. You will drive service excellence and manage cash handling with accuracy.

The role emphasizes patient access, confidentiality, and staff development. Reporting to Operations or Practice Administrator, you will participate in hiring, training, and performance reviews while ensuring quality standards and