Medical Practice Operations Lead

Northwestern Medicine; Glenview (IL); On-site; USD 55,000 - 76,000; Full time

Job summary

Northwestern Medicine is seeking an Operations Coordinator in Glenview to lead daily clinic operations, supervise front-line staff, and optimize provider schedules for maximum patient access.

You will handle cash management tasks, coordinate staffing within budget, ensure service excellence, and participate in staff performance reviews and meetings. A bachelor’s degree and medical office experience are preferred.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Supervise and direct the office’s front-line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers’ schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.

Skills

Leadership

Cash handling

Medical software

Data entry

Education

Bachelor’s degree or equivalent

Tools

Word

Excel

Job description

Northwestern Medicine is seeking an Operations Coordinator in Glenview to lead daily clinic operations, supervise front-line staff, and optimize provider schedules for maximum patient access.

You will handle cash management tasks, coordinate staffing within budget, ensure service excellence, and participate in staff performance reviews and meetings. A bachelor’s degree and medical office experience are preferred.