Senior Healthcare Admin & Operations Coordinator

Northwestern Medicine group; Wheaton (IL); Sur place; USD 55 000 - 65 000; Plein temps

Résumé du poste

Northwestern Medicine is seeking an Admin Operations Coordinator II to oversee daily practice site operations, supervise administrative staff, and coordinate provider schedules. You will ensure service excellence, manage patient access, and handle cash activity in partnership with the Operations Administrator.

The role requires leadership, budgeting, and experience with medical software and data entry. Collaboration with central offices and participation in staff reviews are key aspects of this

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsabilités

• Manages workload distribution and prioritization of tasks.
• Front-line communication with staff to receive and provide feedback on quality and productivity.
• Performs day-to-day clerical functions twenty percent of the time in assigned areas.
• Supervise and direct the office’s front-line clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day-to-day office operations within budget guidelines.
• Manage providers’ schedules with templates and optimize patient care hours.
• Schedule staff and allocate resources across hours to maximize patient access and satisfaction.
• Conduct timely cash management duties, including co-pays, balances, cash balances, and bank deposits.
• Ensure service excellence and perform service recovery as necessary.
• Manage office and supplies within budget.
• Ensure data accuracy and training for site staff; coordinate with central offices.

Connaissances

Leadership experience

Medical software

Word

Excel

Formation

Bachelor's degree or equivalent work experience

Description du poste

Northwestern Medicine is seeking an Admin Operations Coordinator II to oversee daily practice site operations, supervise administrative staff, and coordinate provider schedules. You will ensure service excellence, manage patient access, and handle cash activity in partnership with the Operations Administrator.

The role requires leadership, budgeting, and experience with medical software and data entry. Collaboration with central offices and participation in staff reviews are key aspects of this