Clinic Admin Operations Lead

Northwestern Medicine; McHenry (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Northwestern Medicine is seeking an Admin Operations Coordinator II for the McHenry Neurosurgery clinic. This full-time, salaried role supports daily operations, oversees clerical staff, and coordinates provider schedules to optimize patient access and care hours.

You will ensure service excellence, perform routine cash management, monitor data accuracy, and participate in staff performance reviews and leadership meetings.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum of three years work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Responsibilities

• Manage workload distribution and prioritization of tasks.
• Front-line communication with staff to receive and provide feedback regarding quality and productivity.
• May perform day-to-day clerical functions twenty percent of the time in assigned areas of responsibility.
• Supervise and direct the office’s front-line clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office operations within budget guidelines.
• Manage providers’ schedules with templates and optimize patient care hours.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage office and supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring.
• Conduct office staff meetings on a regular basis in coordination with Operations Administrator.
• Attend and actively participate in leadership meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.

Skills

Leadership experience

Medical office workflow

Cash handling & reconciliation

Medical software proficiency

Communication skills

Education

Bachelor's degree or equivalent work experience

Tools

Word & Excel

Job description

Northwestern Medicine is seeking an Admin Operations Coordinator II for the McHenry Neurosurgery clinic. This full-time, salaried role supports daily operations, oversees clerical staff, and coordinates provider schedules to optimize patient access and care hours.

You will ensure service excellence, perform routine cash management, monitor data accuracy, and participate in staff performance reviews and leadership meetings.