Onsite Healthcare Operations Coordinator

Northwestern Medicine; Geneva (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking an Operations Coordinator to support front-line staff, manage patient schedules, and streamline information flow across offices. The role emphasizes patient safety, confidentiality, and efficient operation within an outpatient setting.

The position requires experience in an outpatient environment, knowledge of insurance plans, and proficiency with EPIC EMR and Microsoft tools. On-site role with standard business hours and collaboration across departments.

Qualifications

• Bachelor's degree or at least 5 years of outpatient center experience.
• Minimum of three years of work experience in a medical or related business.
• Understanding of insurance plans including HMO, PPO, POS, Medicare, and Medicaid.
• Solid understanding of patient flow in an outpatient setting.
• Working knowledge of EPIC EMR software, Microsoft Teams, Word and Excel.

Responsibilities

• Support and direct the offices front-line clerical and financial staff.
• Schedule patients and optimize patient care hours to enhance productivity.
• Oversee flow of patient information between administrative offices.
• Ensure patient safety, dignity and confidentiality at all times.
• Identify technical needs of the practice and coordinate with IT for resolution.
• Monitor daily activity to ensure compliance with procedures.
• Resolve complex situations involving patients, staff and customers.
• Allocate resources across hours of operation to maximize patient access and satisfaction.

Skills

Medical office experience

Patient scheduling

Epic EMR

Insurance plans knowledge

Microsoft Office

Education

Bachelor's degree or 5 years experience alternative

Tools

EPIC

Microsoft Teams

Word

Excel

Job description

Northwestern Medicine is seeking an Operations Coordinator to support front-line staff, manage patient schedules, and streamline information flow across offices. The role emphasizes patient safety, confidentiality, and efficient operation within an outpatient setting.

The position requires experience in an outpatient environment, knowledge of insurance plans, and proficiency with EPIC EMR and Microsoft tools. On-site role with standard business hours and collaboration across departments.