RN Clinical Operations Lead — General Surgery

Northwestern Medicine; Geneva (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

Northwestern Medicine seeks a Clinical Operations Coordinator, RN to lead daily clinical operations across practice sites. You will supervise clinical support staff, manage scheduling, and participate in hiring and performance reviews, all while maintaining data accuracy and patient confidentiality.

The role emphasizes service recovery, budget adherence, and ongoing leadership collaboration to ensure high-quality patient care across sites.

Qualifications

• BSN or higher nursing degree is required or completed within two years.
• Active RN license with state licensure.
• Demonstrated leadership and clinical oversight experience.

Responsibilities

• Supervise and direct the office’s clinical support staff, manage workload distribution and prioritization of tasks.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office clinical operations within budget guidelines.
• Assist with managing providers schedule templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity.
• Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality and productivity.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis in coordination with practice leadership.
• Attend and actively participate in leadership meetings.
• Ensure that patient dignity and confidentiality are always maintained.

Skills

Leadership & supervision

Communication skills

Staff scheduling

Process improvement

Budgeting basics

Education

BSN or higher nursing degree

Licensed registered nurse

Current state licensure/certification in clinical field

Job description

Northwestern Medicine seeks a Clinical Operations Coordinator, RN to lead daily clinical operations across practice sites. You will supervise clinical support staff, manage scheduling, and participate in hiring and performance reviews, all while maintaining data accuracy and patient confidentiality.

The role emphasizes service recovery, budget adherence, and ongoing leadership collaboration to ensure high-quality patient care across sites.