Healthcare Admin & Front Office Specialist

Carilion Clinic; Blacksburg (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Pension plan

Paid time off

Job summary

Carilion Clinic's Blacksburg location is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in/out, and billing-related tasks. The role emphasizes accurate data entry, customer service, and professional communication in a fast-paced clinical setting.

Responsibilities include managing multi-line phone systems, coordinating referrals, maintaining EMR records, and assisting with administrative projects.

Qualifications

• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and EMR.
• Proficiency in data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Front office functions: patient registration, scheduling, check-in and check-out.
• Manage multi-line phone system, screen calls and route messages.
• Maintain patient demographics, insurance and eligibility information.
• Collect co-pays and payments, balance daily transactions.
• Coordinate referrals and obtain insurance authorizations as needed.
• Maintain medical records in compliance with standards.
• Perform charge entry, coding support, and resolve billing issues.
• Use EMR systems for scheduling, reporting and documentation.
• Provide directions to patients and assist with visitors.
• Support with events, reports and department projects.

Skills

Customer service

Communication

Medical terminology

Office procedures

Electronic medical records

Data entry

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

EMR systems

Job description

Carilion Clinic's Blacksburg location is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in/out, and billing-related tasks. The role emphasizes accurate data entry, customer service, and professional communication in a fast-paced clinical setting.

Responsibilities include managing multi-line phone systems, coordinating referrals, maintaining EMR records, and assisting with administrative projects.