Dental Front Desk & Patient Services Specialist

Central-Virginia-Health-Services,-Inc.; Alberta (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Central-Virginia-Health-Services, Inc. seeks a dedicated Front Desk/Administrative Clerk to greet patients, collect demographics and insurance details, and ensure accurate EMR entries.

You will process payments, explain charges, and assist with scheduling and referrals in a busy clinic environment. The role requires strong customer service, attention to confidentiality, and the ability to coordinate with multiple departments.

Qualifications

• High school graduate with excellent attention to detail.
• Experience with or knowledge of medical office systems is preferred.
• Ability to handle patient information with confidentiality and care.

Responsibilities

• Greets patients and directs them to the proper area.
• Updates patient demographics and insurance in EMR for new patients.
• Secures authorization from outside providers when needed.
• Enters visits and cash payments into the computer system.
• Collects payments and explains charges at checkout.
• Maintains and updates the computerized appointment system.
• Notifies patients and staff of cancellations or changes.
• Makes referrals to CVHS outreach enrollment when appropriate.
• Prepares daily reconciliations and bank deposits as required.
• Responds to patient questions regarding accounts and balance adjustments.
• Backs up Medical Records Clerks as requested and promotes team-based care.

Skills

Detail oriented

Customer service

Teamwork

Communication skills

Telephone skills

Confidentiality

Planning and coordination

Accuracy

Education

High school diploma

Medical office experience

Job description

Central-Virginia-Health-Services, Inc. seeks a dedicated Front Desk/Administrative Clerk to greet patients, collect demographics and insurance details, and ensure accurate EMR entries.

You will process payments, explain charges, and assist with scheduling and referrals in a busy clinic environment. The role requires strong customer service, attention to confidentiality, and the ability to coordinate with multiple departments.