Healthcare Administrative Associate - Front Office & Billing

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Time Off

Onsite fitness facilities

Pension Plan

Education opportunities

Job summary

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in/out, and billing support. This role requires strong customer service, attention to detail, and familiarity with electronic medical records.

You will manage phone lines, coordinate referrals, maintain patient records, perform fee collection, and assist with training and projects.

Qualifications

• High school diploma or GED required.
• No prior experience required.
• Knowledge of medical terminology, office procedures, and EMR systems.
• Proficiency in data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Front office functions: patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone systems; screen calls and route messages.
• Maintain accurate patient demographic, insurance, and eligibility information.
• Collect co-pays, deductibles, and balances daily transactions.
• Coordinate referrals and insurance authorizations.
• Maintain and organize medical records per regulatory standards.
• Use EMR systems for scheduling, reporting, and documentation.
• Provide directions to patients and assist visitors.
• Maintain reports and data in spreadsheets and databases.
• Assist with training and department projects.

Skills

Customer service

Communication

Medical terminology

Office procedures

EMR systems

Data entry

Microsoft Office

Multitasking

Education

High school diploma or GED

Job description

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate to support front office operations, including patient registration, scheduling, check-in/out, and billing support. This role requires strong customer service, attention to detail, and familiarity with electronic medical records.

You will manage phone lines, coordinate referrals, maintain patient records, perform fee collection, and assist with training and projects.