Healthcare Administrative Associate — Scheduling & Billing

Carilion Clinic; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Comprehensive benefits

Pension plan

Paid time off

Well-being programs

Continued education opportunities

Job summary

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate for Urogynecology. You will manage patient registrations, scheduling, check-in/out, and insurance coordination in a fast-paced ambulatory setting.

The role emphasizes accuracy in demographics, billing support, and using EMR systems to document and report. No prior experience required; strong customer service and communication are essential for patient care.

Qualifications

• Education: High school diploma or GED required.
• Strong customer service orientation and communication skills.
• Knowledge of medical terminology and office procedures.

Responsibilities

• Performs front office functions including patient registration, scheduling, check-in, and check-out.
• Manages multi-line phone systems and routes messages.
• Maintains patient demographics, insurance, and eligibility information.
• Collects co-payments and balances daily transactions.
• Coordinates referrals and obtains insurance authorizations.
• Maintains medical records in regulatory compliance.
• Performs charge entry and billing support.
• Uses EMR systems for scheduling, reporting, and documentation.
• Provides directions and assistance to patients and visitors.
• Maintains reports, databases, and spreadsheets; performs basic data analysis.
• Supports administrative functions and meeting materials.
• Assists with event coordination and training as needed.

Skills

Customer service

Communication

Medical terminology

Office procedures

Electronic medical records

Data entry

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

EMR systems

Phone systems

Job description

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate for Urogynecology. You will manage patient registrations, scheduling, check-in/out, and insurance coordination in a fast-paced ambulatory setting.

The role emphasizes accuracy in demographics, billing support, and using EMR systems to document and report. No prior experience required; strong customer service and communication are essential for patient care.