Healthcare Admin Assistant: Fast-Growth ABA Center

ICBD Holdings, LLC.; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Flexible Spending Account

Health insurance

401(k) with company match

Maternity/paternity leave

Discounts program

Mileage reimbursement

Performance bonus potential

Referral bonuses

Job summary

ABA Centers of America seeks an Administrative Assistant in Charlestown, MA. This entry-level healthcare administration role supports client reception, scheduling entry, and clerical tasks in a fast-paced center.

Responsibilities include caregiver coordination, updating ABA Connect schedules, and ensuring smooth center operations. Requires a high school diploma and strong communication skills; compensation is $60,000–$70,000 per year.

Qualifications

• High school diploma or GED required.
• Administrative, healthcare, education, customer service, or ABA experience preferred.
• Organized, dependable, and detail-oriented.
• Warm, professional, and confident communicator.
• Comfortable speaking with families and employees.
• Able to manage multiple priorities in a fast-paced environment.
• Strong computer skills and willingness to learn new systems.

Responsibilities

• Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
• Communicate professionally with caregivers by phone, email, and text to ensure timely resolution of scheduling needs and concerns.
• Proactively notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care.
• Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries.
• Maintain and update daily client schedules in ABA Connect.
• Ensure all team members are informed of schedule modifications and have the information needed to provide consistent client services.
• Monitor team communication and identify issues requiring leadership support.
• Partner closely with the Director of Operations to execute scheduling plans.
• Help coordinate cancellations, additional hours, and schedule changes.
• Follow up with families regarding payments and checks.
• Help coordinate check collection and reissued payments when needed.
• Support day-to-day administrative needs of the center.

Skills

Strong computer skills

Organized

Dependable

Detail-oriented

Professional communication

Education

High school diploma/GED

Tools

ABA Connect

Job description

ABA Centers of America seeks an Administrative Assistant in Charlestown, MA. This entry-level healthcare administration role supports client reception, scheduling entry, and clerical tasks in a fast-paced center.

Responsibilities include caregiver coordination, updating ABA Connect schedules, and ensuring smooth center operations. Requires a high school diploma and strong communication skills; compensation is $60,000–$70,000 per year.