Healthcare Admin & Appointment Coordinator

Texas Tech University - Health Sciences Center; Odessa (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Job summary

TTUHSC seeks a full-time call center associate to deliver outstanding patient service. You will answer incoming calls, schedule appointments, document messages, and verify insurance while maintaining patient confidentiality in a HIPAA-compliant environment.

Qualified candidates have a high school diploma or equivalent; bilingual English/Spanish is preferred, as is experience in healthcare or a call center. The role offers hourly pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Bilingual English/Spanish is preferred.
• Experience in healthcare or patient-facing environments is preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation within the EMR system.
• Verify insurance eligibility through third-party websites and company systems.
• Coordinate appointment scheduling and communicate with front-desk staff and clinical teams.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Follow call center guidelines and policies while maintaining professionalism.

Skills

Bilingual English/Spanish

Call center experience

Healthcare experience

Education

High school diploma or equivalent

Job description

TTUHSC seeks a full-time call center associate to deliver outstanding patient service. You will answer incoming calls, schedule appointments, document messages, and verify insurance while maintaining patient confidentiality in a HIPAA-compliant environment.

Qualified candidates have a high school diploma or equivalent; bilingual English/Spanish is preferred, as is experience in healthcare or a call center. The role offers hourly pay and comprehensive benefits.