Patient Services Admin – Healthcare Front Desk

Texas Tech University Health Sciences Center; Lubbock (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health plans

Paid Time Off

Retirement plans

Wellness programs

Mother-friendly workplace

Job summary

Texas Tech University Health Sciences Center seeks a friendly front desk/call center professional to support patient access. You will answer calls, schedule appointments, update charts, verify insurance, and route messages to clinical teams.

The role emphasizes HIPAA compliance, accurate EMR documentation, and teamwork in a busy healthcare office. Strong customer service and bilingual skills are preferred; prior call center experience and healthcare exposure are a plus.

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish preferred.
• Previous call center experience preferred.
• Experience in healthcare or patient-facing environment preferred.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to the appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation within the EMR system.
• Verify insurance eligibility through third-party websites and company systems.
• Coordinate appointment scheduling and communicate with front-desk staff and clinical teams to support patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations and policies.
• Follow call center guidelines, performance metrics, policies, and procedures while maintaining professionalism.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Texas Tech University Health Sciences Center seeks a friendly front desk/call center professional to support patient access. You will answer calls, schedule appointments, update charts, verify insurance, and route messages to clinical teams.

The role emphasizes HIPAA compliance, accurate EMR documentation, and teamwork in a busy healthcare office. Strong customer service and bilingual skills are preferred; prior call center experience and healthcare exposure are a plus.