HSC Office and Admin Wrkr

Texas Tech University Health Sciences Center; Lubbock (TX); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health plans

Paid Time Off

Retirement plans

Wellness programs

Mother-friendly workplace

Zusammenfassung

Texas Tech University Health Sciences Center seeks a friendly front desk/call center professional to support patient access. You will answer calls, schedule appointments, update charts, verify insurance, and route messages to clinical teams.

The role emphasizes HIPAA compliance, accurate EMR documentation, and teamwork in a busy healthcare office. Strong customer service and bilingual skills are preferred; prior call center experience and healthcare exposure are a plus.

Qualifikationen

• High school diploma or equivalent.
• Bilingual English/Spanish preferred.
• Previous call center experience preferred.
• Experience in healthcare or patient-facing environment preferred.

Aufgaben

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to the appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation within the EMR system.
• Verify insurance eligibility through third-party websites and company systems.
• Coordinate appointment scheduling and communicate with front-desk staff and clinical teams to support patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations and policies.
• Follow call center guidelines, performance metrics, policies, and procedures while maintaining professionalism.

Kenntnisse

Customer service

Call center experience

Bilingual English/Spanish

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Introduction

TTUHSC provides so much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

Position Description

A non-recurring job having an appointment for less than four and one-half months with a nature of work consistent with that found in an office or administrative environment.

Major/Essential Functions

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to the appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation within the Electronic Medical Record (EMR) system.
• Verify insurance eligibility through third-party websites and company systems.
• Coordinate appointment scheduling and communicate effectively with front-desk staff and clinical teams to support efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations, privacy standards, and company policies when handling sensitive patient information.
• Follow call center guidelines, performance metrics, policies, and procedures while maintaining a high level of professionalism.

Occasional Duties

Other Duties as assigned

Required Qualifications

• Due to the broad nature of work found in this job, minimum qualifications will be consistent with level and nature of work performed as determined by the hiring manager.
• High school diploma or equivalent

Preferred Qualifications

• Bilingual English/ Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

Required Attachments

Resume / CV

Optional Attachments

Transcript

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

16.00

Pay Grade Maximum

19.00

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Schedule Details

Monday- Friday, 8:00 AM- 5:00 PM

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.